Many entrepreneurs view advertising and marketing as the “unknown” side of their business operations, the part that can be neither tracked nor measured. Oftentimes this attitude leads to tremendous financial waste, as business owners frequently pour marketing dollars into advertising activities that may or may not translate into increased sales.Small businesses like car care providers often believe that they can generate high visibility through expensive marketing campaigns that include television, radio, and newspaper advertising. Believing that “if more people know about my business, more people will visit my business,” car care business owners bombard potential customers with advertisements and special discount offers–and then sit back and wait for more customers to start rolling in. Unfortunately, those customers almost never materialize.John Wanamaker, considered by many to be the father of modern advertising, once said: “half the money I spend on advertising is wasted; the trouble is that I don’t know which half.” Much like many car care business owners, Wanamaker believed advertising to be an esoteric entity that could not be focused nor measured. Well, Johnnie, times have changed.We live in a world that is saturated by media coverage. Hundreds of channels offer us the widest selection of programming–and advertisements–ever available, and marketers pay well to compete for the attention of consumers. The average cost of placing a television advertisement is on the rise, and once you have added in the cost of producing, editing, and pitching the advertisement, the total cost can be overwhelming. Couple the initial costs of television advertising with the fact that its marketing results are often not traceable and traditional advertising begins to seem less like a smart business decision and more like a quick route to bankruptcy.So what’s a small business owner to do? Focus on providing quality service and hope word-of-mouth does the rest? While positive word-of-mouth is an inexpensive–and important–way to drive customers to your business, word-of-mouth alone will not ensure your business’s success. Luckily, tried-and-tested direct response marketing strategies are as effective in the 21st century as they have been in the past, and will help you to put your business on the fast track to success.Measurable Marketing for Measurable Results Measurable marketing strategies can help boost your business’s sales and create repeat customers that will function as dependable revenue streams for years to come. The key is to invest in marketing activities that you can, 1. Track, 2. Measure, and that, 3. Deliver results. What type of marketing campaigns are simultaneously track-able, measurable, and results-oriented? Simple; the type of marketing campaigns that clearly target specific customer segments.In previous articles (American Car Care Business, January, 2006), I have written about the importance of directing traceable marketing activities towards to a particular audience–new movers. New movers are individuals that are just joining your community, or that have relocated from a different neighborhood or section of town. What makes new movers special from a marketer’s perspective is that new movers are generally more receptive to product and service offers, and are more likely to be willing to establish new routines and visit new locations. This unique mindset offers the perfect target for smart, traceable marketing strategies, and will help you to generate new customer interest in your business and its services.Cathy Goodwin, a recognized career and relocation transition expert, confirmed the tendency of new movers to be psychologically more open to trying new products and services in independent market research conducted for her 1999 book, Making the Big Move. Goodwin’s research studies the psychology of movers before, during, and after they have relocated, dividing the moving process into five distinct psychological phases, each with their individual rates of customer erosion and willingness to try new merchant services. This research outlines the importance of approaching new residents during the first few months following a move. During the “Early” and “Late Integration” periods, new residents are statistically more likely to try new services than they will be once they have assimilated into their new communities.Invest Now for Your Business’s FutureThe strategies I recommend to car care business owners seek to capture the attention of new movers shortly following their relocation, while they are still in what Goodwin calls the “hyperspend” phase (during the “Early” and “Late Integration” periods). In my January, 2006 piece, I suggested that car care business owners invite new residents to their businesses with an offer for free services, and specifically encouraged entrepreneurs to provide new movers with a gift certificate covering the cost of one of their business’s premium services.Oftentimes business owners balk at the idea of giving away free premium services to new customers. “But our premium car wash retails for $17.99,” they say. “Why should I give it away for free when the customer may never even come back?” Good question. Why offer your premium services for free when you could just as easily offer one of your less expensive services–or better yet, a simple discount coupon that grants customers 10 or 15% off the price of a normal car wash?Answer: Because you are creating a new customer relationship, and the first step to creating lasting relationships with members of your community is to impress them with an “irresistible offer” for free services. Not many customers will be impressed by an offer of 15% off a normal car wash–but most will be surprised at a special invitation that offers a service valued at $17.99. The aim is to “wow” potential customers with a valuable and unique offer that will draw them to your business–the first step in forging a new customer relationship.What, at first, may seem like an inordinate amount to spend in order to create a single new customer relationship is really very little when you consider the lifetime value and profit contribution of each individual customer. Understanding how much each customer is actually worth can offer a fresh perspective on the amount you should invest in generating new business.Obviously many, if not most, business owners will not have exact numbers with which to calculate the lifetime value of a customer. However, the overall theme is clear: each new customer relationship has the potential to add a tremendous amount to the lifetime profitability of your business. Even when small business owners use conservative estimates to calculate a customer’s total lifetime value they are often quite surprised at the results. Suddenly a $17.99 deluxe carwash does not look like that significant of a sacrifice.While free offers are important “bait” with which to hook new customers, it is crucially important that entrepreneurs not undermine the value of their services by indiscriminately handing out free service offers. Free service should never be something that customers expect from your business; service gift certificates such as those that I recommend sending to new residents should be used only as a mechanism to generate new customer interest. Loyal rewards programs (www.loyalrewards.com), which reward repeat business and encourage customer loyalty, help business owners to keep the customers they already have.In short, 21st century marketing requires more than simply throwing money at a problem and crossing your fingers. Successful business owners must institute marketing programs that are can be tracked and measured, and that deliver quantifiable results. As is abundantly clear after calculating the lifetime value of each individual customer, generating new customer relationships through smart marketing strategies is not simply a secondary business activity; it’s a core operating concern, and an investment in the future of your business.
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Get Involved With Digital Photography!
The continuing advances in digital photography make it possible for everyone to capture moments of their lives with more detail and accuracy than ever. Improvements in photo resolution and shutter speed make it easy for both professional photographers and beginners to take great pictures. And even if a photo is not perfect when it is taken, sophisticated editing software can transform it into a work of art.Experienced photographers say that timing is the most important factor for getting a good picture. There is only a small, limited opportunity to capture a great shot. Whether you are trying to get the perfect sunset photo or get a picture of the winners as they cross the finish line, you must have a good sense of timing and the intuition that lets you know exactly when to press that shutter button. It is this factor that makes photography an art form.Most people never quite realize the dream of getting a perfect shot. Maybe your picture is framed well, but the lighting is not quite right. Maybe you’ve got the lighting just right, but you forget to use the flash or red-eye reduction option. In cases like these, digital photography offers an excellent way to get just the look you want in a photo.Any picture you take with a digital camera can be edited to reach its full potential. Digital photos can be automatically enhanced to improve their color; they can be zoomed or cropped to their optimal size. And, of course, the red-eye reduction capability can improve any portrait. These editing options can all be completed within minutes, giving you the chance to have the most wonderful photos you’ve ever taken.With a good digital camera and photo editing software, you can accomplish great things. The capabilities built into your camera represent only the beginning of the editing potential. Software programs really help you make the most of the photos you have. You can use editing software to change the images in any way you desire.Local or online retailers can provide you with the equipment, software, and information you need to take great digital photos. When selecting a digital camera, you should be sure you buy one that has the features you need and want. You should look for a model that gives great pictures and that also has simple docking methods for downloading the photos from the camera to the printer or computer. Good photo editing software that will let you alter your digital pictures includes products like Kodak Picture, and Corel Photo Album.
Acne and Diet: Top 5 Acne Causing Foods to Avoid
Whether or not acne and diet are related is a bit controversial. Many dermatologists still maintain that there is no connection, but now many are finally coming around and realizing that diet is in fact an important factor in acne prevention. Preventing and healing acne through diet is not as simple as eliminating the bad foods, there are also many foods that must be included in order to get proper nutrition, vitamins, minerals, phytochemicals, and antioxidants. That being said, here are the top 5 foods to avoid for preventing and healing acne through diet.1. Hydrogenated trans fats. These fats are engineered and not found in nature in the proportions we see in food products today. The hydrolyzing process allows vegetable oils to remain solid at room temperature, but it also changes the molecular structure of the fat making it unhealthy and highly inflammatory. Hydrolyzed fats are found in many processed foods. Read the label before you buy!2. Saturated animal fats. Saturated animal fats are worse for you than saturated vegetable fats, such as coconut oil. If you eat meat, get lean meats. Saturated fats are inflammatory and will aggravate acne.3. Refined sugar – Sugar is also is inflammatory and it causes spikes in blood sugar and insulin production. There is a correlation between high sugar foods and acne. Continually elevated insulin levels in the body puts tress on the body and is one of the main underlying causes of acne. It is also a good idea to limit high glycemic index fruits and vegetables. All of your fruit and veggie servings should not be from potatoes and sugary fruit like watermelon.4. White flour and grains which are not whole. Theses processed grains have the outer hull and germ removed and as a result they provide much less nutritional value than whole grains. Plus, many of the missing nutrients are important in healing acne including zinc, vitamin b6 and selenium.5. Milk and other dairy products. Milk consumption is associated with acne and is probably hormone related. This could be growth hormones given to cows to produce more milk, but even milk from cows that are not fed artificial hormones contains natural growth hormones. All animal milk does- after all its purpose is to help young mammals grow. The natural hormones found in cows’ milk are similar enough to human hormones that they may get into the bloodstream and work in the body just as our own natural hormones do.These are the top foods to avoid for naturally preventing and healing acne. This is only part of the picture; getting proper nutrition is just as important if not more so in your anti acne diet. You will need to replace the bad foods in your diet with good, acne fighting foods. There is clear evidence that acne and diet are interrelated and knowing what foods to eliminate is the first step in clearing up your diet and your skin.